====== 4. Troubleshooting ======

===== 4.1. activate debug logging =====

**Procedure**

|1. |In the Windows notification area, right-click the ISV icon and select Preferences. |
|2. |Go to the Modules tab and select either Debug for normal debug logging or Trace for the highest log level. |
|3. |Three. Click OK. |
|4. |In EPLAN, start the integration function that caused the problem and try to replicate it. |

<WRAP info><color blue>**Note:**</color> \\ \\ Debug and Trace are not recommended for normal operation as they significantly affect integration performance. Use these settings only for problem analysis and then reset the protocol level to Normal.</WRAP>


**Result**

The defined protocol level logs errors, warnings and other information. All temporary files are stored between module runs.


===== 4.2 Report problem =======

**Procedure**

|1. |Select Help > Report Problem from the menu bar of the current module. The dialog for reporting problems opens. |
|2. |Optional: Select whether you want to take a screenshot or not. |
|3. |Do not change the already activated log files and continue. |
|4. |Click **Save to Disk** to save the report to disk. Upload it to the **FFG - MAG - IT Tracker** and describe your problem in detail so that we can help you as soon as possible. |